Changing the way we work is extremely difficult . We all know this. It requires us to find novel solutions to wicked challenges, to deal with cultural baggage (i.e. ‘the way we do things here’), and to bring along the people needed to make a change successful. And yet, this difficult challenge is a core responsibility of Scrum Masters.
But how do Scrum Masters and Agile Coaches go about this? What strategies do they use to change the system? Who are their most important allies? And what else can we learn from them?